Privacy Policy

House on the Moon (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, and share your personal information when you interact with us online (through our website or emails) and offline (through customer support or in-person events).

By using our services or providing your information, you agree to this Privacy Policy and our Terms of Use.

1. Scope

This Privacy Policy applies to anyone who interacts with House on the Moon: purchasing our products, signing up to our mailing list, engaging on social media, joining promotions or events, or contacting us directly.

2. Information We Collect

We may collect:

• Contact details (name, email, billing/shipping address, phone number)
  
• Payment details (to process orders securely)
  
• Communications (emails, customer support requests, surveys, or reviews)
  
• Activity data (IP address, browser type, pages visited, or interactions with our emails and website)
  
• Third-party data (information we may receive from trusted partners to improve our services)
  

We also use cookies and similar technologies to understand how visitors use our website.

3. How We Use Your Information

We use your information to:

• Process and deliver orders
  
• Communicate with you about purchases, updates, or promotions
  
• Improve our website, products, and customer experience
  
• Personalise your experience with recommendations or content
  
• Prevent fraud, comply with legal obligations, and protect our business
  

You may opt out of marketing communications at any time.

4. Sharing Your Information

We only share information with:

• Service providers (such as payment processors, shipping companies, and analytics tools) who help us run our business
  
• Legal authorities, if required to comply with law or protect rights and safety
  
• Business transfers, if our company or assets are merged, sold, or restructured
  

We never sell your personal data.

5. Your Rights

Depending on your location, you may have the right to:

• Access, update, or correct your information
  
• Request deletion of your data
  
• Opt out of marketing communications
  
• Restrict or object to certain data processing
  

To exercise your rights, contact us at privacy@houseonthemoon.co.uk.

6. Data Security & Retention

We take reasonable steps to protect your personal data through secure payment systems, encryption, and limited access. While no method is 100% secure, we work to safeguard your information.

We retain your data only as long as necessary for the purposes described here or as required by law.

7. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect data from them. If we learn that we have, we will delete it promptly.

8. International Visitors

If you access our services from outside the UK, your data may be transferred and stored in other countries. By using our services, you consent to this.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and your continued use of our services indicates acceptance of any changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please email us at:

📧 hello@houseonthemoon.co.k